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Terms & Conditions

  • Effective date: October 23, 2026

These Terms & Conditions (“Terms”) are an agreement between you and VDM 360 LLC, a California limited liability company (“VDM360”), with its office at 4304 Range Drive, Bakersfield, CA and mailing address at 10001 Camino Media #21990, Bakersfield, CA 93311, and govern your access to and use of VDM360’s Services.

By using VDM360, you agree to be legally bound by these Terms.

1. Services

VDM360 provides AI agents, CRM tools, SMS/email messaging, automation, and marketing-related software services on a subscription basis. VDM360 is cloud software and services delivered online. Nothing is shipped. Account access is provided by email right after signup, and Done-For-You setup starts within 2 business days.

Services are provided “as is” and “as available.”

2. Account Responsibilities

You agree to:

  • Provide accurate information
  • Maintain account security
  • Be responsible for all activity under your account

3. Acceptable Use

You may not use the Services to:

  • Send spam or unlawful communications
  • Violate TCPA, CAN-SPAM, GDPR, or local laws
  • Harass, deceive, or mislead recipients
  • Upload illegal or infringing content

You are solely responsible for your compliance. You may only message contacts who have given consent. VDM360 is software businesses use to message their own customers who have opted in. We do not offer telemarketing, cold calling, purchased contact lists, or unsolicited bulk messaging.

4. AI & Automation Disclaimer

  • AI outputs are automated and not guaranteed to be accurate
  • You are responsible for configuring and monitoring AI behavior
  • VDM360 is not liable for AI-generated content or decisions

5. Subscriptions, Billing & Auto-Renewal

  • Subscriptions are billed in advance
  • Plans automatically renew unless canceled
  • Pricing may change with notice
  • Failed payments may result in suspension or termination

5a. Free Trials

Starter and Pro include a 30-day free trial, limited to one per business. After 30 days your plan price ($97/mo Starter, $297/mo Pro) is billed automatically each month in USD until you cancel. Cancel from your account before the trial ends and you will not be charged. We email a reminder about 7 days before your first charge.

6. Cancellation and Refunds

Monthly plans renew each month and yearly plans renew each year on your billing date until you cancel. We email a reminder before each yearly renewal. Done-For-You is $1,500/mo, month-to-month, with no setup fee and no minimum term.

You can cancel anytime online from your account (Settings › Billing › Cancel subscription). You can also email info@vdm360.ai or call +1 661-404-7767. Cancellation takes effect at the end of your current billing period (month or year). You keep access until then and you will not be charged again after cancelling.

Monthly plans: no refunds for partial months. Yearly plans: full refund if you cancel within 14 days of a yearly charge; after 14 days, no partial refunds, and access continues to the end of the paid year. Completed one-time setup work is non-refundable. If you were charged in error, contact us within 30 days and we will refund the erroneous charge. Nothing in this policy limits rights you have under applicable law.

7. Chargebacks & Disputes

You agree to:

  • Contact VDM360 support before filing disputes
  • Not initiate fraudulent chargebacks
  • Be responsible for fees incurred due to disputes or chargebacks

8. No Guarantees

VDM360 does not guarantee:

  • Revenue increases
  • Lead generation results
  • Marketing performance
  • Business outcomes

9. Limitation of Liability

To the maximum extent permitted by law, VDM360 shall not be liable for:

  • Lost profits
  • Data loss
  • Indirect or consequential damages

Total liability shall not exceed the fees you paid in the 12 months before the claim.

10. Indemnification

You agree to indemnify and hold harmless VDM360 from any claims arising from:

  • Your use of the Services
  • Your customer communications
  • Legal or regulatory violations

11. Termination

We may suspend or terminate accounts for:

  • Violations of these Terms
  • Non-payment
  • Abuse or misuse

12. Intellectual Property

All intellectual property belongs to VDM360. You may not copy, resell, or reverse-engineer the platform.

13. Governing Law

These Terms are governed by the laws of the State of California.

14. Changes to Terms

Terms may be updated at any time. Continued use constitutes acceptance.

15. Contact

  • VDM 360 LLC, a California limited liability company
  • Office: 4304 Range Drive, Bakersfield, CA
  • Mailing: 10001 Camino Media #21990, Bakersfield, CA 93311
  • +1 661-404-7767 (Mon–Fri 9am–5pm PT)
  • info@vdm360.ai
  • vdm360.ai