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Privacy Policy

  • Effective Date: 25-12-2025
  • Last Updated: 25-12-2025
VDM360 (“VDM360,” “we,” “us,” or “our”) operates the website https://vdm360.ai and provides software-as-a-service (SaaS) solutions including AI agents, CRM tools, messaging platforms, marketing automation, and related services (collectively, the “Services”).

1. Information We Collect

1.1 Information You Provide

  • Name
  • Business name
  • Email address
  • Phone number
  • Billing address
  • Payment information (processed by third parties)
  • Business details and onboarding data
  • Login credentials

1.2 Automatically Collected Information

  • IP address
  • Browser and device data
  • Operating system
  • Usage data and analytics
  • Pages viewed and session duration

1.3 Communications & Platform Data

  • SMS messages
  • Emails
  • Call logs or recordings (if enabled)
  • Chat messages
  • AI agent interactions
  • CRM data uploaded by you

2. How We Use Information

We use collected information to:

  • Provide, operate, and maintain the Services
  • Process payments and subscriptions
  • Enable AI, CRM, SMS, and automation features
  • Provide customer support
  • Improve platform functionality
  • Send transactional and service-related messages
  • Comply with legal, regulatory, and processor requirements

3. Communications Consent (SMS, Email & Calls)

We only send text messages to people who have given us their phone number and agreed to receive texts. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help.

  • You are responsible for obtaining proper consent from your customers before messaging them
  • You will comply with TCPA, CAN-SPAM, GDPR, CCPA, and carrier regulations

You may opt out of non-essential marketing communications at any time by replying STOP or contacting support. We do not sell, rent, or share mobile phone numbers or SMS opt-in information with third parties for their marketing purposes.

4. Payment Processing & Financial Data

  • All payments are processed securely by third-party payment processors such as Stripe
  • VDM360 does not store full credit card numbers
  • Payment data is handled in accordance with PCI-DSS standards

5. Data Sharing

We do not sell personal data.

We may share information with:

  • Payment processors
  • Hosting and infrastructure providers
  • Messaging and communications providers
  • Analytics providers
  • Legal or regulatory authorities if required

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect data. However, no system is completely secure, and use of the Services is at your own risk.

7. Data Retention

We retain information only as long as necessary to:

  • Provide Services
  • Meet legal obligations
  • Resolve disputes
  • Enforce agreements

8. User Rights

Depending on your location, you may have rights to access, correct, or delete your data. Requests can be submitted via support.

9. Children’s Privacy

VDM360 is not intended for users under 18. We do not knowingly collect data from minors.

10. Changes to Privacy Policy

We may update this policy at any time. Continued use of the Services constitutes acceptance.

11. Contact