VDM360 (“VDM360,” “we,” “us,” or “our”) operates the website https://vdm360.ai and provides software-as-a-service (SaaS) solutions including AI agents, CRM tools, messaging platforms, marketing automation, and related services (collectively, the “Services”).
This Privacy Policy explains how we collect, use, store, and protect your information and is designed to comply with payment processors (including Stripe), data protection laws, and communications regulations.
1. Information We Collect
1.1 Information You Provide
- Name
- Business name
- Email address
- Phone number
- Billing address
- Payment information (processed by third parties)
- Business details and onboarding data
- Login credentials
1.2 Automatically Collected Information
- IP address
- Browser and device data
- Operating system
- Usage data and analytics
- Pages viewed and session duration
1.3 Communications & Platform Data
VDM360 - 2026 UPDATE
- Call logs or recordings (if enabled)
- Chat messages
- AI agent interactions
- CRM data uploaded by you
2. How We Use Information
We use collected information to:
- Provide, operate, and maintain the Services
- Process payments and subscriptions
- Enable AI, CRM, SMS, and automation features
- Provide customer support
- Improve platform functionality
- Send transactional and service-related messages
- Comply with legal, regulatory, and processor requirements
3. Communications Consent (SMS, Email & Calls)
By using VDM360, you acknowledge and agree that:
- You opt in to receive service-related emails, SMS, calls, and automated messages
- You are responsible for obtaining proper consent from your customers before messaging them
- You will comply with TCPA, CAN-SPAM, GDPR, CCPA, and carrier regulations
You may opt out of non-essential marketing communications at any time by replying STOP or contacting support.
4. Payment Processing & Financial Data
- All payments are processed securely by third-party payment processors such as Stripe
- VDM360 does not store full credit card numbers
- Payment data is handled in accordance with PCI-DSS standards
5. Data Sharing
We do not sell personal data.
We may share information with:
- Payment processors
- Hosting and infrastructure providers
- Messaging and communications providers
- Analytics providers
- Legal or regulatory authorities if required
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect data. However, no system is completely secure, and use of the Services is at your own risk.
7. Data Retention
We retain information only as long as necessary to:
- Provide Services
- Meet legal obligations
- Resolve disputes
- Enforce agreements
8. User Rights
Depending on your location, you may have rights to access, correct, or delete your data. Requests can be submitted via support.
9. Children’s Privacy
VDM360 is not intended for users under 18. We do not knowingly collect data from minors.
10. Changes to Privacy Policy
We may update this policy at any time. Continued use of the Services constitutes acceptance.
11. Contact
